Delivery & Returns
Free UK Mainland Deliveries
We offer fast and free delivery for UK mainland orders only. Free deliveries can be made Monday to Friday, but we also offer Saturday delivery for £40 on a ‘I'll Build it Myself’ service.
We can deliver outside UK mainland for an extra charge:
• Northern Ireland / Republic of Ireland / Isle of Wight - £40
• Highlands - £50
• Isle of Man / Channel Islands - £60
• Scottish Islands - £150
Please Note: Due to current circumstances, some deliveries are behind schedule. For the safety of you and our team, deliveries are left kerbside for you to bring indoors and assemble.
Further to your rights to cancel your order under Consumer Contract Regulations and blah blah blah, we offer a 30 day trial as a gesture of awesomeness. This gives you guys the chance to return products for free. This way, customers can purchase their Snug products with peace of mind. If you don't feel Snug, simply return! *This trial is applicable to UK Mainland ONLY.
We do not accept returns on items that have been damaged or when a 30 day trial has previously been used against a prior purchase.
To return a product, it should be repacked in its original boxes. If the original packaging is not available, you may put it in alternative packaging for a refund but you will be charged a £60 restocking fee.
Please send an email to firstname.lastname@example.org with subject line 'Order Number X: Return'. Please explain why you'd like to return your Snug bits in the email and we'll sort it out.