FAQs

What exactly is a Sofa-in-a-Box?

Using our combined 50 years in the furniture industry, we've reinvented sofas by creating the Sofa-in-a-Box – the solution to fitting your sofa through tight doorways, staircases and spaces!

Each Snug sofa is delivered within days, in perfectly sized boxes, making it easy to get the sofa in and out of your home.

The Sofa-in-a-Box is a high-quality, self-assembly sofa – no tools, no fuss, no confusing instruction manuals! Snuggers are the new generation of sofa shoppers, believing in quality, comfort and convenience all at once – something that went amiss in the industry until now.

Can I try before I buy? 

If you want to flop before you shop, we are here for you. Snug sofas are available to test in our own pop-ups as well as nestled inside ScS loactions and Bridgman showrooms, located across the UK.

 

Find your nearest store here. 

What if there is no local showroom near me?

We have you covered! Our friendly team of online experts are waiting to advise you on all things sofa related, from modular sofa options to sizing and quality. Simply click here to book a live shopping appointment to answer all your sofa-related questions.

Are Snug sofas left or right hand facing?

Both! Our fully configurable sofas can face either left or right. Still confused? Click here to book a live shopping appointment with our virtual sofa experts.

Can you help me choose a colour?

Of course! We are not only experts in comfort, but in style too. Order free fabric samples for a taster. Our sofa experts are also on hand to give you advice on all things sofa related, click here to book a free online live shopping appointment.

What is the difference between fully modular and configurable?

The Cloud Sundae & The Small Biggie collections are fully modular and configurable, meaning you can build a sofa of any length, L-shaped sofas, U-shaped sofas or chaise configurations! They are connected by an innovative snug-fit lock, making it easy to connect individual pieces. 

 

The Rebel & The Big Chill collections are configurable. Configurations are connected with a sturdy slide attachment and each requires a corner piece to extend. Click here to find out more about how to build-your-own sofa by booking a consultation with our virtual sofa experts.

Are all Snug sofas fully modular?

No, Snug sofa collections vary.

 

The Rebel & The Big Chill collections require a corner piece to build a configuration. The Rebel sofa beds are not configurable or modular.

 

The Cloud Sundae & The Small Biggie collections are fully modular and configurable, meaning that you can build a sofa of any length, L-shaped sofas, U-shaped sofas or chaise configurations. Sofas are connected by an innovative snug-fit lock, making it easy to connect individual pieces. Sofa Beds and Chaises are also fully modular.

 

Find out more here.

Is there a guarantee included?

Of course! Further to the fab 100 day trial, we offer a 15 year frame guarantee and a 1 year manufacturing fault guarantee. Find out more about our 100 day trial here.

Can I get accidental damage warranty coverage?

Yes! Our products may be naturally spill resistant, but life can throw a lot more than the odd cup of tea and muddy paws at your lovely new SNUG! Find out more about our 5 Year Warranty with the help of Emmira Group here.

Do you offer discounts?

We sometimes offer sofa discounts on limited last chance items and there is also a refer-a-friend loyalty scheme. Click here to read more about how to share with friends.

How does the 100 day trial work? 

We’re confident that you and your Snug sofa will have a long and happy life together, but we offer you our 100 Day Trial just to make sure. This trial applies to UK Mainland ONLY and is subject to the conditions set out below.

Deductions to your refund may apply, please see below.

 

Here’s how our 100 day trial works:

• Your trial starts from the day of delivery (so you receive it on "Day 1"). We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your sofa within the 100 days provided that it’s in near-perfect condition and resalable condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items.

Trial Day 1-30

£75 collection fee + £150 if returned without original packaging

Trial Day 31-100

£75 collection fee + £150

 

Please note the following important conditions apply to the 100 day trial:

  • We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.
  • We do not accept returns on orders where the 100 day trial has already been used against a prior purchase for the same customer.
  • When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be deducted £150 from any refund. It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.
  • We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.
  • Unless the product is being returned due to a fault or error on our part, a £75 collection fee will be deducted from your refund and the original delivery costs will not be reimbursed.

How quickly can I get my delivery?

We aim to be the ‘uber’ of sofa delivery! That's why here at Snug we offer fast and free delivery for UK mainland orders.

Please note that some variations are available sooner than others due to high demand.

For an estimated delivery time, simply add your postcode on the cart to see available dates. Click here to read more about delivery dates and costs outside of the UK mainland.

Can I choose a specific delivery date?

Yes, the soonest available date is pre-selected on the side cart, however, you also have the option to select a date that suits you best, up to 3 months in advance.

How much is delivery?

We offer free UK Mainland delivery from Monday to Friday.

Saturday deliveries are available for £75.

Please click here for more details on delivery costs to different locations.

Can you deliver on weekends?

Delivery options are available on Saturdays.

Do you ship outside the UK?

Unfortunately, at this moment we’re not shipping outside of the UK, but it’s great that you’ve heard the word about the sofa and we hope to be shipping further afield soon! For all Snuggers from the Republic of Ireland, please contact us to discuss shipping options.

Who do I contact about my delivery? 

Your assigned courier will contact you via phone and/or email prior to delivery, for any delivery enquiries, you may contact your assigned courier directly. For any further delivery enquiries, you can contact our Customer Happiness team here.

What does zone 1 mean on shipping method? 

All UK postcodes are grouped into zones in line with our logistics partners, this ensures we get your delivery to you by the soonest available date.

When will I receive notification of my shipment?

Once our logistics partner has processed your order, you will be notified of a delivery time by email and/or text.

How are Snug fabrics spill-resistant & pet friendly?

Snug fabrics are woven using the highest quality, vegan polyester. Our two hard-wearing core fabrics are Snug Performance Velvet and Chenille Polyester. Snug Velvet is known for its sumptuous look and soft touch, featuring a short to medium pile with spill-resistant qualities. Chenille Polyester is a strong synthetic fibre with a soft touch and short pile, easy-care polyester chenille is manufactured to be durable and long lasting, great for four-legged friends and sticky fingers. Boucle requires a more gentle hand with its stylish and beautiful bobbles, take care with excessive rubbing or anything that could snag ths textured fabric.

 

Still not convinced? Then why not order your free samples here to test out the fabrics for yourself.

How do Snug sofa collections differ in terms of comfort?

The Rebel & The Big Chill collections feature base cushions that are pocket sprung and wrapped in super thick foam for a little bounce when you sit. We consider this to be a 'medium level' of firmness. You can choose between 19cm oak wood legs in brown or black or 13cm brushed metal legs.

 

The Cloud Sundae & The Small Biggie collections have base cushions that are foam-filled for a 'sink into me' feeling. Give them a regular flip, flop and turn, and keep them looking nice and even.

 

We've got a Snug to suit everyone!

 

However we understand that comfort is subjective, so we offer a 100-day trial and easy, hassle free returns process. If you aren't 100% happy, simply keep your packaging and we'll help you sort an exchange or refund. If you'd like to have a sit for yourself you can visit one of our 5 showrooms across the UK, including our 2 pop-up stores in Leeds & Westfield. Details can be found here.

 

As always, all of our Snug products are vegan-friendly and made of durable, spill resistant materials.

Are the arms and legs interchangeable?

Yes, in The Rebel & The Big Chill collections! The chunky and flat arms from The Big Chill and the slender arms from The Rebel can be easily swapped. Equally, you can change the brown or black wooden legs with the metal legs whenever you want, giving the appearance of a brand new sofa.

Can I style my sofa without arms?

Yes, but only on The Cloud Sundae & The Small Biggie styles. The brackets that connect the base and arms are hidden, this premium UK-made sofa works both with or without arms. It's also available to buy with or without arms. See more of the Cloud Sundae collection by clicking here, and the Small Biggie collection here.

Is storage available in all collections?

Storage is only currently available in The Cloud Sundae & The Small Biggie collections in the chaise longue and the footstool.

What does 'fully modular' mean? 

The Rebel & The Big Chill sofas are configurable, this means that sofas connect together like Lego pieces with a slide & lock , these collections require a corner piece to expand into any U-shape or L-shape sofa.

 

The Cloud Sundae & The Small Biggie collections are fully modular, allowing you to extend your sofa lengthways or into an L-shaped or U-shaped sofa to suit your home.

Where can I find the product dimensions? 

All product dimensions and sizes can be found on the individual product pages (you need to scroll down a bit on the page and you will find them along with blueprints!)

What are the Snug sofa back and seat cushions filled with?

The Rebel & The Big Chill collections feature a pocket sprung core on the seating cushions, surrounded by a Dacron wrapped foam (a high-quality polyester fibre that provides a soft and round look), with foam back cushions for low maintenance comfort.

 

The Cloud Sundae & The Small Biggie collections seat cushions feature a foam interior with a fibre jacket and the back cushions are manufactured using polyester fibre, for a squidgy yet supportive feel.

Are all Snug fabrics equally spill-resistant? 

Snug fabrics are spill-resistant! Our Snug velvets are polyester making them more durable than 'normal' velvets and naturally repellent to liquids and other spills. Our chenille fabric has an added spill resistant coating to give it the same benefits. Boucle is a more of a delicate fabric with all its lovely bobbles, so requires a more gentle hand.

 

Go on, give them a try by ordering