Four years ago, we founded Snug as a vehicle for change and to answer customers’ needs for a comfy sofa to be delivered within days. Over the first three years we quickly grew a team and community of like-minded individuals around us.

However, in 2022, like many other businesses, we experienced unprecedented trading conditions due to the challenging economic climate driven by the global pandemic, the war in Ukraine, rising living costs and the resulting downturn in spending. As a result, we sadly had to make some very tough decisions.

Regrettably, on the 10th January 2023, Snug Shack Limited went into administration, and the business and assets were purchased by ScS Group Plc (‘ScS’). ScS is one of the UK’s largest and most respected retailers of home furnishings with more than 125 years’ of retail experience.

Joining the ScS family has meant that the Snug brand and team can continue to service our customer by spreading the joy of ‘sofa’ to homes across the UK.

When Snug Shack Limited ceased to exist, ScS Group Plc (‘ScS’) purchased the business, the assets and the team and set up ‘Snug Furniture Limited’ as a subsidiary, operating as a new company. Snug as a brand, shouldn’t feel any different

While recent events have been out of our control, we of course recognise that some of our customers may have been affected by this change in ownership, and for that we’re very sorry. We never wanted this to happen. As such, we took the immediate decision to pause trading to allow us to prioritise supporting any customers whose orders were affected by these changes.

Since the 10th January 2023, the team has been focused on navigating the transitional period, supporting customers and suppliers and preparing the business for trading under new ownership.

We’re pleased to announce we have negotiated new contracts with suppliers to enable us to begin trading again under ‘Snug Furniture Limited’ as of 8th February 2023.

We’re very thankful to be resuming online trading and, with ScS’s support, we’re focused on continuing to serve our customers by delivering innovative, comfy products to their homes.

We know that some customers may have been affected by these changes, and we’re very sorry.

Unfortunately, we’re no longer able to process any orders made to Snug Shack Limited on or before 10th January 2023. That’s because, sadly, Snug Shack Limited went into administration and ceased operating as a business from that date. At this time, any outstanding customer orders or exchanges were transferred to Evelyn Partners (our administrators), meaning they can no longer be fulfilled.

We pride ourselves on our unique offering and comfortable products, and we can only apologise to our customers who have been affected by these recent events. Our team has been focused on helping customers navigate their options on a one-on-one basis. Due to the time it takes to help each individual, please allow us a little more time than usual to come back to you.

If you purchased your order on a credit card, you may be able to claim a refund for your purchase. We encourage you to get in touch with your credit card provider directly:

Visa

Visa.co.uk

02077955777

Amex

Americanexpress.com

Mastercard

Mastercard.co.uk

If you still need extra assistance, please contact our dedicated Customer Service Team on 0333 210 7684. Or, you can email us directly at [email protected] and we will get back to you as quickly as possible

When Snug Shack Limited went into administration on 10th January 2023, any outstanding customer orders and exchanges were transferred to Evelyn Partners (our administrators).

Shortly after the business was placed into administration, Snug Furniture Limited, a company wholly owned by ScS Group PLC, purchased the business, some of the stock and some of the assets. This didn’t cover all outstanding debts, so we’re very sad to say that some of our customers have been affected.

If you purchased your order on a credit card, you may be able to claim a refund for your purchase. Please get in touch with your credit card provider directly:

Visa

Visa.co.uk

02077955777 

Amex

Americanexpress.com

Mastercard

Mastercard.co.uk

On behalf of Snug Shack Limited, we can only apologise for what’s happened, and we’re very sorry for any of our customers who have been affected in this process. If we can help offer any extra support in navigating your options in this situation, please reach out to us at [email protected] and a dedicated customer service team member will get in touch.

After we help you navigate your options to claim a chargeback on your order placed with Snug Shack Ltd, if you still want to place an order of a Snug with the new company, Snug Furniture Ltd, we would be delighted to assist you.

For the inconvenience you’ve had to go through, we are happy to offer your original purchase price until 31st March 2023. Please contact our customer service team to help place your order at [email protected] or call us at 0333 210 7684.

Since being acquired by ScS Group Plc (‘ScS’), we have negotiated new contracts with suppliers to enable us to begin trading again under ‘Snug Furniture Limited’, as of 8th February 2023.

Sadly, when Snug Shack Limited went into administration on 10th January 2023, any outstanding customer orders and exchanges were transferred to Evelyn Partners (our administrators).

We remain committed to bringing comfortable sofas, speedily, to people's homes across the UK. Customers purchasing from Snug Furniture Limited will still receive the same warranties, customer service and delivery times that we’ve always endeavoured to provide.

Unfortunately, any warranty or guarantee for products purchased on or before 10th January 2023 from Snug Shack Limited is no longer valid.

Snug Shack Limited went into administration and ceased operating as a business from 10th January 2023. At this time, any outstanding customer orders or exchanges were transferred to Evelyn Partners (administrators), meaning they can no longer be fulfilled. As a business, we never want to let customers down and we can only apologise for what’s happened to you. If you’ve been affected, or still need assistance, please do get in touch with our dedicated Customer Service Team on 0333 210 7684. Or, you can email us directly at [email protected].

We’re so very sorry for any customers affected by Snug Shack Limited going into administration on 10th January 2023. Some orders have not been affected in the transition, except by experiencing delays in delivery. This is because it took a few weeks to renegotiate supplier contracts, including delivery partners. We endeavour to keep these orders up to date as frequently as possible with their new delivery dates.

If you choose to cancel your order because of the delay, you may, but as it's an order placed with Snug Shack Limited which went into administration, we cannot offer a refund through traditional means. You will need to contact your credit or debit card provider to claim a chargeback. Should you need any assistance with proof for your bank, please contact our dedicated customer service team for support at [email protected]

As of 8th February 2023, any order made will be fulfilled on behalf of Snug Furniture LTD, not Snug Shack Ltd.

If you are a previous Snug Shack Ltd customer, you will need to place a new order. Our Customer Experience team will be happy to assist you with your request, or you can you can book in a live video consultation here: https://snugsofa.com/pages/virtual-store 

Again, we apologise to any customers affected – we wish we had other news.

Regretfully, Snug Shack Ltd customers are no longer able to make use of the 100 day trial that was included in their purchase.

If you made your purchase with a credit card, we encourage you to contact your credit card provider to discuss a refund:

Visa

Visa.co.uk

02077955777

Amex

Americanexpress.com

Mastercard

Mastercard.co.uk

In some cases we may have the spare part available to assist but in most cases, unfortunately, as Snug Shack Limited went into administration on the 10th January 2023, any orders/missing orders/faulty orders can no longer be exchanged. This is because most of the stock transferred ownership to Evelyn Partners during the administration process.

If you made your purchase via a credit card, we encourage you to contact your credit card provider directly as you may be entitled to a refund.

We’re aware some of our customers may have been affected by recent events, and for that we’re very sorry.

We remain committed to delivering comfortable sofa speedily to people's homes across the UK. Any customers purchasing from Snug Furniture Limited will still receive the same warranties, customer service and delivery times that we’ve always endeavoured to provide. Things may be a little slower while we get back up and running, but we intend to get back up to speed as quickly as possible – thanks for sticking with us.

If you have any questions or require any further assistance, please do get in touch with our dedicated Customer Service Team on 0333 210 7684. Or, you can email us directly at [email protected].

Again, we apologise to any customers affected by recent events and thank you for your continued support.