From today, February 8th, we are back trading as Snug Furniture Limited. However, due to the complex nature of the transition process, we've created this page as a useful resource to help answer any of your questions.
Four years ago, we founded Snug as a vehicle for change; to answer customers' needs for a comfy sofa to be delivered in days.
By all accounts we were successful for the first 3 years and company, a team and a community of like-minded individuals quickly grew around us. However, in 2022, we experienced unprecedented and difficult trading conditions due to the challenging economic climate driven by the global pandemic, the war in Ukraine, rising living costs and the resulting downturn in spending.
As a result, on the 10th January 2023, Snug Shack Limited went into administration, and the business and assets were purchased by ScS Group Plc ('ScS') and set up as a subsidiary, operating as a new company 'Snug Furniture Limited'. ScS is one of the UK's largest and most respected retailers of home furnishings with more than 125 years of experience in the industry. Joining the ScS family has meant that the Snug brand and team can continue to service our customer by spreading the joy of 'sofa' to homes across the UK.
Unfortunately, some customers have been affected by these changes to our business and we continue to do everything we can to support them through this transitional time. We created a hub of helpful resources and FAQs (below) to help answer any immediate questions. If your specific questions aren't answered here and you need additional one-to-one support then please contact us either by calling our dedicated Customer Service Team on 0333 210 7684 or emailing us directly at [email protected].
We are thankful to be resuming online trading and, with ScS's support, we're focused on continuing to serve our customers best by delivering innovative, comfy products to their homes.