We are confident that you will love Snug, but still want you to have complete peace of mind.
Snug products can be returned for a full refund, given they are 'good-as-new'. You have 100 days* to decide whether your Snug sofa is the right fit for you. *UK mainland orders ONLY.
Here’s how our 100 day trial works:
• Your trial starts from the day of delivery. We’re sure it’ll be love at first sight, so take this time to get well acquainted.
• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.
• If you do find you’re having teething troubles, you’re able to return your sofa within the 100 days on the basis that it’s in near-perfect condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items. Click here to contact us to arrange your return.
Please note: We do not accept returns on damaged items or on orders where the 100 day trial has already been used against a prior purchase. When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be charged a £150 repackaging fee.