Contact Us

Have a question? We're Here To Help!

Our Snug Customer Happiness team are available online to assist during the following hours;

Monday to Friday 9am - 5pm
Saturday 10am - 4pm

We'll aim to be in touch within 24 hours of receiving your enquiry, but please do be patient with us! We're seeing higher demand than usual and all our messages are handled by our Snug (human) team.

Fast and FREE delivery in days


We offer free UK Mainland delivery, available Monday to Friday. Saturday deliveries are available for £40. Click here for more details on delivery costs and locations.


100 day trial


We are confident that you will love Snug, but still want you to have complete peace of mind.

Snug products can be returned for a full refund, given they are 'good-as-new'. You have 100 days* to decide whether your Snug sofa is the right fit for you. *UK mainland orders ONLY.


Here’s how our 100 day trial works:

• Your trial starts from the day of delivery. We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your sofa within the 100 days on the basis that it’s in near-perfect condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items. Click here to contact us to arrange your return.


Please note: We do not accept returns on damaged items or on orders where the 100 day trial has already been used against a prior purchase. When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be charged a £150 repackaging fee.


Assemble in minutes, no tools required


Unlike some flat pack furniture, the sofa-in-a-box does not come with confusing instruction manuals, in fact, our sofas are assembled without tools and in minutes. Snug-fit sofa components simply link together, creating a sturdy frame. Collection specific assembly advice and instructions are available here.


Interest free finance options

We accept all major credit/debit card providers (Visa, Mastercard, Maestro, American Express). As well as that, we also offer interest free finance with V12 Retail Finance, to give you the option to spread the cost and make things more manageable for orders between £500 and £5,000.

For support on existing V12 credit applications, please contact V12 Retail Finance directly at  

To find out more about our V12 finance credit payment method option click here.


Orders placed online (distance selling)

Under the Consumer Contracts Regulations 2014, a customer is permitted to return an item if they simply change their mind. A customer has the right to cancel at any time from the time they place their online order & up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods.


For faulty goods

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described & receive a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived not as described, faulty or damaged, the retailer should refund the total cost to return the item.

Visit our showrooms


If you want to flop before you shop, Snug sofas are available to test inside Bridgman showrooms, located across the UK. Now also including our new Snug store in Leeds. Find your nearest store here.  

But what if I’m not near a showroom, you ask? We’ve got you covered! Our friendly team of online experts are waiting to advise you on all things sofas, from modular sofa options to sizing and quality. Simply click here to book a live shopping appointment.


New to Snug?

Book a virtual appointment with our sofa experts. They're armed with product information, sofa assembly knowledge and bespoke modular sofa building experience and advice.

Do you have a burning question that needs answering? We might already have the answer on our Frequently Asked Questions page.

Still not found what you've been looking for?

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