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What are the delivery costs?

 

We offer free UK Mainland delivery from Monday to Friday, Saturday deliveries are available at an extra cost of £40. Click here for more details on delivery costs and locations.

 

Need your Snug tomorrow? Our next day delivery service is available Tuesday through Saturday for £40, to the majority of mainland UK postcodes.

 

Simply call us on 020 3095 6555 before 1pm Monday through Friday, and our Customer Happiness team will check that we have a slot available, place your order, and book your super speedy delivery.

 

How long will it take to receive my delivery?

 

We aim to be the ‘uber’ of sofa delivery and promise to deliver in days and not months! Please note that some variations are available sooner than others due to high demand. For an estimated delivery time, simply add your postcode on the cart to see available dates. More delivery information can be found here.

Need your Snug tomorrow? Our next day delivery service is available Tuesday through Saturday for £40, to the majority of mainland UK postcodes.


Simply call us on 020 3095 6555 before 1pm Monday through Friday, and our Customer Happiness team will check that we have a slot available, place your order, and book your super speedy delivery.

 

How does the 100-day trial period work?

 

We are confident that you will love Snug, but still want you to have complete peace of mind.

Snug products can be returned for a full refund, given they are 'good-as-new'. You have 100 days* to decide whether your Snug sofa is the right fit for you. *UK mainland orders ONLY.

 

Here’s how our 100 day trial works:

• Your trial starts from the day of delivery. We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your sofa within the 100 days on the basis that it’s in near-perfect condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items. Click here to contact us to arrange your return.

 

Please note: We do not accept returns on damaged items or on orders where the 100 day trial has already been used against a prior purchase. When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be charged a £150 repackaging fee.

 

How does my Snug sofa assemble/disassemble?

 

Unlike some flat pack furniture, the sofa-in-a-box does not come with confusing instruction manuals, in fact, our sofas are assembled without tools and in minutes. Snug-fit sofa components simply link together, creating a sturdy frame. Collection specific assembly advice and instructions are available here.

 

Which payment/finance options are available?

 

We accept all major credit/debit card providers (Visa, Mastercard, Maestro, American Express). As well as that, we also offer Openpay, to give you the option to spread the cost and make things more manageable. For support on Openpay applications, please contact Openpay directly on 0800 048 9007 or email at support@openpay.co.uk. To find out more about Openpay click here.

 

New to Snug?

Let the experts guide you through sofas, modular options, fabric & colour choices and sizes to make sure that your Snug, is just right!

 

Too far to visit a showroom? Our advisors are on hand to walk you through virtually & test out the sofa squishiness on your behalf!

 

Still not found what you've been looking for?

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SNUG HQ

88 Lockfield Avenue, Brimsdown, Enfield, EN3 7PX

Why people love the sofa in a box

Next Day Delivery

100 Day Free Trial

Designed To Fit Anywhere

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