Contact Us

Have a question? We're Here To Help!

Our Snug Customer Happiness team are available online to assist during the following hours;

 

Telephone

0333 210 7684

Monday to Friday 9am - 5pm
Saturday 10am - 4pm

 

We'll aim to be in touch within 24 hours of receiving your enquiry, but please do be patient with us! We're seeing higher demand than usual and all our messages are handled by our Snug (human) team.

Fast and FREE delivery in days

 

We offer free UK Mainland delivery in as little as 3 days, available Monday to Friday. Saturday deliveries are at an extra cost of £40. You can get an estimated delivery time to your address by simply entering your postcode at checkout to see available dates. Click here for more details on delivery costs and locations.

 

Need your Snug tomorrow? Our next day delivery service is available Tuesday through Saturday for £40, to the majority of mainland UK postcodes.

 

Simply call us on 020 3095 6555 before 1pm Monday through Friday, and our Customer Happiness team will check that we have a slot available, place your order, and book your super speedy delivery.

 

100 day trial

 

We are confident that you will love Snug, but still want you to have complete peace of mind.

Snug products can be returned for a full refund, given they are 'good-as-new'. You have 100 days* to decide whether your Snug sofa is the right fit for you. *UK mainland orders ONLY.

 

Here’s how our 100 day trial works:

• Your trial starts from the day of delivery. We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your sofa within the 100 days on the basis that it’s in near-perfect condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items. Click here to contact us to arrange your return.

 

Please note: We do not accept returns on damaged items or on orders where the 100 day trial has already been used against a prior purchase. When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be charged a £150 repackaging fee.

 

Assemble in minutes, no tools required

 

Unlike some flat pack furniture, the sofa-in-a-box does not come with confusing instruction manuals, in fact, our sofas are assembled without tools and in minutes. Snug-fit sofa components simply link together, creating a sturdy frame. Collection specific assembly advice and instructions are available here.

 

Interest free finance options

 

We accept all major credit/debit card providers (Visa, Mastercard, Maestro, American Express). As well as that, we also offer DivideBuy, to give you the option to spread the cost and make things more manageable for orders between £500 and £5,000. For support on DivideBuy applications, please contact DivideBuy directly at www.dividebuy.co.uk. To find out more about DivideBuy click here.

 

Visit our showrooms

 

If you want to flop before you shop, Snug sofas are available to test inside Bridgman showrooms, located across the UK. Now also including our new pop-up store in Leeds. Find your nearest store here.  


But what if I’m not near a showroom, you ask? We’ve got you covered! Our friendly team of online experts are waiting to advise you on all things sofas, from modular sofa options to sizing and quality. Simply click here to book a live shopping appointment.

 

New to Snug?

Book a virtual appointment with our sofa experts. They're armed with product information, sofa assembly knowledge and bespoke modular sofa building experience and advice.

Got a burning question you need answering? We might already have the answer on our Frequently Asked Questions page.

 

Still not found what you've been looking for?

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SNUG HQ

88 Lockfield Avenue, Brimsdown, Enfield, EN3 7PX

0333 210 7684

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