FAQs

What exactly is a Sofa in a Box?

Using our combined 50 years in the furniture industry, we've reinvented sofas by creating the Sofa in a Box – the solution to fitting your sofa through tight doorways, staircases and spaces! Each Snug sofa is delivered within days, in perfectly sized boxes, making it easy to get the sofa in and out of your home.

The Sofa in a Box is a high-quality self-assembly sofa – no tools, no fuss, no confusing instruction manuals! Snuggers are the new generation of sofa shoppers, believing in quality, comfort and convenience all at once – something that went amiss in the industry until now.

Can I try before I buy? 

If you want to flop before you shop, we are here for you. Snug sofas are available to test in pop-ups, nestled inside Bridgman showrooms, located across the UK. Find your nearest store here. 

What if there is no local showroom near me?

We have you covered! Our friendly team of online experts are waiting to advise you on all things sofa related, from modular sofa options to sizing and quality. Simply click here to book a virtual showroom walk-through or a virtual consultation to answer all your sofa-related questions.

Are Snug sofas left or right hand facing sofas?

Both! Our fully configurable sofas can face either left or right. Still confused? Click here to book a consultation with our virtual sofa experts.

Can you help me choose a colour?

Of course! We are not only experts in comfort, but in style too. Click here to order free fabric samples. Our sofa experts are also on hand to give you advice on all things sofa related, click here to book a free online consultation.

What is the difference between fully modular and configurable?

The Cloud Sundae & The Small Biggie collections are fully modular and configurable, meaning you can build a sofa of any length, L-shaped sofas, U-shaped sofas or chaise configurations! They are connected by an innovative snug-fit lock, making it easy to connect individual pieces.  

The Rebel & The Big Chill collections are configurable. Configurations are connected with a sturdy slide attachment and each requires a corner piece to extend. Click here to find out more about how to build-you-own sofa by booking a consultation with our virtual sofa experts.

Are all Snug sofas fully modular?

No, Snug sofa collections vary.

The Rebel & The Big Chill collections require a corner piece to build a configuration. The Rebel sofa beds are not configurable or modular.

The Cloud Sundae & The Small Biggie collections are fully modular and configurable, meaning that you can build a sofa of any length, L-shaped sofas, U-shaped sofas or chaise configurations. Sofas are connected by an innovative snug-fit lock, making it easy to connect individual pieces. Sofa Beds and Chaises are also fully modular.

Is there a guarantee included?

Of course! Further to the fab 100 day trial, we offer a 15 year frame guarantee and a 1 year manufacturing fault guarantee. Find out more about our 100 day trial here.

Do you offer discount?

We offer a refer-a-friend loyalty scheme. Click here to read more about how to share with friends.

Do you offer clearance sofas?

Our perfectly imperfect sofas are available in the Bridgman Enfield store, stock is limited, please contact for specifics. Store details are available here.

How does the 100 day trial work? 

We are confident that you will love Snug, but still want you to have complete peace of mind.

Snug products can be returned for a full refund, given they are 'good-as-new'. You have 100 days* to decide whether your Snug sofa is the right fit for you. *UK mainland orders ONLY.

 

Here’s how our 100 day trial works:

• Your trial starts from the day of delivery. We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your sofa within the 100 days on the basis that it’s in near-perfect condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items. Click here to contact us to arrange your return.

 

Please note: We do not accept returns on damaged items or on orders where the 100 day trial has already been used against a prior purchase. When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be charged a £150 repackaging fee.

How quickly can I get my delivery?

We aim to be the ‘uber’ of sofa delivery! That's why here at Snug we offer fast and free delivery for UK mainland orders.

Please note that some variations are available sooner than others due to high demand.

For an estimated delivery time, simply add your postcode on the cart to see available dates. Click here to read more about delivery dates and costs outside of UK mainland.

 

Need your Snug tomorrow?

Our next day delivery service is available Tuesday through Saturday for £40, to the majority of mainland UK postcodes.

Simply call us on 020 3095 6555 before 1pm Monday through Friday, and our Customer Happiness team will check that we have a slot available, place your order, and book your super speedy delivery.

Can I choose a specific delivery date/time?

Yes, the soonest available date is pre-selected on the side cart, however, you also have the option to select a date that suits you best, up to 3 months in advance.

 

Need your Snug tomorrow?

Our next day delivery service is available Tuesday through Saturday for £40, to the majority of mainland UK postcodes.

Simply call us on 020 3095 6555 before 1pm Monday through Friday, and our Customer Happiness team will check that we have a slot available, place your order, and book your super speedy delivery.

How much is delivery?

We offer free UK Mainland delivery from Monday to Friday.

Our next day service and Saturday deliveries are available at a charge of £40. Please click here for more details on delivery costs to different locations.

Can you deliver on weekends?

Delivery options are available on Saturdays for a £40 fee.

Do you ship outside the UK?

Unfortunately, at this moment we’re not shipping outside of the UK, but it’s great that you’ve heard the word about the sofa and we hope to be shipping further afield soon! For all Snuggers from the Republic of Ireland, please contact us to discuss shipping options.

Who do I contact about my delivery? 

Your assigned courier will contact you via phone and/or email prior to delivery, for any delivery enquiries, you may contact your assigned courier directly. For any further delivery enquiries, you can contact our Customer Happiness team here.

What does zone 1 mean on shipping method? 

All UK postcodes are grouped into zones in line with our logistics partners, this ensures we get your delivery to you by the soonest available date.

When will I receive notification of my shipment?

Once our logistics partner has processed your order, you will be notified of a delivery time by email and/or text.

How are Snug fabrics spill-resistant & pet friendly?

Snug fabrics are woven using the highest quality, vegan polyester. Our two hard-wearing core fabrics are Snug Performance Velvet and Chenille Polyester. Snug Velvet is known for its sumptuous look and soft touch, featuring a short to medium pile with spill-resistant qualities. Chenille Polyester is a strong synthetic fibre with a soft touch and short pile, easy-care polyester chenille is manufactured to be durable and long lasting, great for four-legged friends and sticky fingers. Still not convinced? Then why not order your free samples here to test out the fabrics for yourself.

How do Snug sofa collections differ in terms of comfort?

The Rebel & The Big Chill collections feature base cushions that are pocket sprung and wrapped in super thick foam for a little bounce when you sit. We consider this to be a 'medium level' of firmness. You can choose between 19"" hardwood legs in brown or black or 12"" brushed metal legs.

 

The Cloud Sundae & The Small Biggie collections have base cushions that are foam-filled for a 'sink into me' feeling and are self-plumping for none of the faff. Just give them a little fluff from time to time.

 

We've got a Snug to suit everyone!

 

However we understand that comfort is subjective, so we offer a 100-day trial and easy, hassle free returns process. If you aren't 100% happy, simply keep your packaging and we'll help you sort an exchange or refund. If you'd like to have a sit for yourself you can visit one of our 5 showrooms across the UK, details can be found here.

 

As always, all of our Snug products are vegan-friendly and made of durable, spill resistant materials.

Are the arms and legs interchangeable?

Yes, in The Rebel & The Big Chill collections! The chunky and flat arms from The Big Chill and the slender arms from The Rebel can be easily swapped. Equally, you can change the brown or black wooden legs with the metal legs whenever you want, giving the appearance of a brand new sofa.

Can I style my sofa without arms?

Yes, but only on The Cloud Sundae & The Small Biggie styles. The brackets that connect the base and arms are hidden, this premium UK-made sofa works both with or without arms. It's also available to buy with or without arms. See more of the Cloud Sundae collection by clicking here, and the Small Biggie collection here.

Is storage available in all collections?

Storage is only currently available in The Cloud Sundae & The Small Biggie collections.

What does 'fully modular' mean? 

The Rebel & The Big Chill sofas are configurable, this means that sofas connect together like Lego pieces with a slide & lock , these collections require a corner piece to expand into any U-shape or L-shape sofa.

The Cloud Sundae & The Small Biggie collections are fully modular, allowing you to extend your sofa lengthways or into an L-shaped or U-shaped sofa to suit your home.

Where can I find the product dimensions? 

All product dimensions and sizes can be found on the individual product pages (you need to scroll down a bit on the page and you will find it!)

What are Snug back and seat cushions filled with?

The Rebel & The Big Chill collections feature a pocket sprung core on the seating cushions, surrounded by a dacron wrapped foam (a high-quality polyester fibre that provides a soft and round look), with foam back cushions for low maintenance comfort.

The Cloud Sundae & The Small Biggie collections seat cushions feature a foam interior with a fibre jacket and the back cushions are manufactured using polyester fibre, for a squidgy yet supportive feel.

Are all Snug fabrics equally spill resistant? 

All Snug fabrics are spill resistant! Our Snug velvets are polyester making them more durable than 'normal' velvets and naturally repellent to liquids and other spills. Our chenille fabric (blush coral, teal, grey) has an added spill resistant coating to give it the same benefits. Go on, give them a try by ordering free samples right to your door.

How do I clean up spills on my sofa?

Caring for a sofa has never been easier. Snug sofas are super easy to clean! The composition of Snug fabrics does not allow liquids to seep into the fabric.

However to keep your Snug sofa looking as good as new, we recommend you treat each stain immediately, before it’s fully absorbed.

 

Here are a few handy tips & tricks:

1. Don’t rub the stain! Carefully soak up any spillages by gently blotting with a clean, dry and absorbent cloth.

2. Clean the stain using a damp cloth with a delicate circular movement, working from the outside towards the centre.

3. Don’t use household detergents or strong chemicals. Before using a specialist upholstery cleaning product, read its instructions and if appropriate, test in a hidden area to make sure it’s compatible.

4. If a spill is oil or grease based, we recommend using a specialist cleaning service.

 

For more information about caring for your Snug, check out our sofa care guide here.

Are Snug Sofas pet-friendly?

Absolutely! Pets love Snug! Which is great because they're specifically made with messy paws in mind. Our vegan-friendly fabrics come in two options - Snug Velvet and Chenille. Both are excellent for fur babies because they are inherently spill resistant. Mucky paws from outside? Simply use a warm, damp cloth and delicately clean in a circular movement to lift the spot.

The soft rub of all Snug fabrics will most likely have your fur baby claiming their spot on the sofa before you can get to it.

Want to know more about how we make our sofas pet-friendly? Read more on our blog post.

Are the covers machine washable?

Our covers aren't machine washable, however we use spill resistant fabrics on all of our sofas, making spills a breeze to clean. If a spill is oil or grease based, we do recommend using a specialist cleaning service to keep your Snug vibrant and looking as good as new.

What are the differences in comfort between the different collections?

The Rebel & The Big Chill collections feature base cushions that are pocket sprung and wrapped in super thick foam for a little bounce when you sit. We consider this to be a 'medium level' of firmness. You can choose between 19" hardwood legs in brown or black or 12" brushed metal legs.

 

The Cloud Sundae & The Small Biggie collections have base cushions that are foam-filled for a 'sink into me' feeling and are self-plumping for none of the faff. Just give them a little fluff from time to time.

 

We've got a Snug to suit everyone!

 

However we understand that comfort is subjective, so we offer a 100-day trail and easy, hassle free returns process. If you aren't 100% happy, simply keep your packaging and we'll help you sort an exchange or refund. If you'd like to have a sit for yourself you can visit one of our 5 showrooms across the UK. Click here to find your nearest showroom.

 

As always, all of our Snug products are vegan-friendly and made of durable, spill resistant materials.

How do you assemble and disassemble a sofa in a box? 

Unlike some flat pack furniture, the sofa in a box does not come with confusing instruction manuals, in fact, our sofas are assembled without tools and in minutes. Snug-fit sofa components simply link together, creating a sturdy frame. Collection specific assembly advice is available here.

How does the sofa convert into a bed? 

Snug sofa beds have been designed with both comfort and ease in mind. Simply remove the back and base cushions, pull up on the labelled bar, while sliding the mattress towards you at the same time. Once your sofa bed is unfolded, place the base cushions on the back to cover the gap between the mattress and the sofa back. Layer with sheets and blankets and tuck yourself in.

Do you offer assembly support?

Unfortunately we do not currently offer an assembly service, but this is something we hope to offer in future. The good news is that Snug sofas are designed to be assembled easily, without the use of tools. Click here to see how quickly you can assemble your Snug.

How will I fit my Snug into my home?

Snug sofas are delivered in boxes, each box is small enough to fit through tight spaces, such as narrow staircases, small doorways and into lofts. Click here for more details on box dimensions for each configuration.

Which payment/finance options are available?

Credit Card

We accept all major credit card providers (Visa, Mastercard, Maestro & American Express).

 

PayPal

We also accept PayPal.

 

Finance

Prefer to spread the cost? We also offer interest free payment plans with Openpay finance. Click here to find out more about Openpay.

How do I shop with Openpay?

Simply select Openpay as your payment method (for all orders between £999-£3,000) at checkout and you’ll be redirected to the Openpay site to create an account in just a few simple steps. You’ll then be asked to pick your plan length (3-7 monthly instalments), pay your first instalment and confirm your purchase. We take care of the rest, deducting your payments automatically from your chosen card each month. Easy as that!

Does Openpay perform a credit check?

Depending on the purchase amount you are making, you may be asked to consent to a credit check. In those instances, your consent will be clearly requested before a credit check is performed and your Openpay plan is created. Please note, this will lodge a credit check which may impact your credit score.

Is Openpay safe & secure?

Yes, protecting your information is very important to us. All card data is encrypted and we maintain stringent physical, electronic and procedural safeguards to protect your information.

I missed an Openpay payment, what should I do?

Call us on 0800 048 9007 or email at support@openpay.co.uk so we can chat about your options.

Who do I contact to discuss my Openpay account?

Call us on 0800 048 9007 or email at support@openpay.co.uk so we can chat about your options.

Still not found what you've been looking for?

Looking to buy a Snug sofa?

 

Book a virtual video appointment with our team of sofa experts. They're armed with product information, sofa assembly knowledge and bespoke modular sofa building experience and advice.

 

Need ordering advice?

 

Our customer happiness team are waiting to hear from you! Please contact them to help with general enquiries such as delivery & returns, faulty items or perhaps you would just like to chat.

 

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