FAQs

What exactly is the Sofa in a Box?

Using our combined 50 years in the furniture industry, we reinvented sofas by creating the Sofa in a Box – the solution to sofa-buying problems! It is a high-quality, stylish and comfortable self-assembly sofa that arrives with fast & free delivery and can be assembled within 3 minutes – no tools, no fuss, no confusing instruction manuals! Thousands of people in the UK are throwing away the old way of buying sofas, leaving it on the doorstep (those big old sofas wouldn’t fit through anyway). Snuggers are the new generation of those who believe in quality, comfort and convenience all at once – something that went amiss in this industry until now.

Are Snug sofas comfortable?

Yes, yes, a million times yes! Snug sofas are not only high-quality and super convenient being flat-packed, they are SO comfy. Find out for yourself during your 30-day trial! Until then, take a nosey at our glowing reviews.

How easy are they to clean?

Super easy! All Snug fabrics are stain resistant and durable.

Blush Coral, Teal and Mid Grey are made from our “easy-care” fabric and contains an extra layer of stain resistance.

Our velvet fabrics consist of Navy, Forest Green and Taupe colour options are made from a polyester velvet so it is naturally more resistant to stains and wear & tear than “normal velvets.” If you go for a velvet, we recommend getting a lint roller to keep your sofa extra clean.

Go on, give them a try by ordering free swatches right to your home!

How does that super handy 30-day trial work?

If you're not feeling so Snug (unlikely) and want to return your items, no worries! Just make sure your Snug items are in like-new condition and for free returns, please place items back inside the original packaging. If unavailable, you may use alternative packaging but you will be charged a restocking fee. Please see our Return Policy here. The 30 Day Trial is applicable to UK Mainland only.*

Are your stores open?

Yes! Come over and meet us in person.

Do you ship outside the UK?

Unfortunately, at this moment we’re not shipping outside of the UK, but it’s great that you’ve heard the word about the sofa and we hope to be shipping further afield soon!

Can I try before I buy?

You can visit us in-store and test out the Sofa in a Box before you purchase. We are located in Bridgman showrooms across the country. We also offer a 30-day trial period (UK Mainland only) so you can decide whether you’re a Snugger at heart. This means you can kick back at home, in your pants with a glass of something delicious all whilst figuring out whether Snug is for you.

How long do I have to wait for my new sofa to arrive?

While we offer fast & free delivery for UK mainland orders, there may be slight delays due to covid-19. We'll keep you in the loop though, don't worry!

How easy is the assembly? 

Super easy - no confusing instruction manuals, no tools required! Simply screw in the legs, slide in the arms and back and put the cushions on. Simples. Honestly, it’ll take you longer to choose your next boxset. Find assembly instructions here.

Is there any guarantee?

Of course! Further to the fab 30 day trial, we offer a 5 year frame guarantee and a 1 year manufacturing fault guarantee.

What if I'm not located in UK Mainland? 

If you're in the UK, you can still get yourself some Snug! Please see our delivery details here

I just got my delivery. Will my sofa soften up over time?

Yes! Just like a pair of new jeans, your sofa needs to be worn in. It may feel a little firm at first but don't worry, give it some seat loving and over time, it will soften up and be as comfortable as ever.