Returns Policy

The returns period starts from the day of delivery (so you receive it on "Day 1"). We’re sure it’ll be love at first sight, so take this time to get well acquainted. What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

If you do find you're having teething troubles, you have 14 days to let us know that you'd like to return it provided that it's in near-perfect condition and resalable condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items.

• Unless the product is being returned due to a fault or error on our part, a £75 collection fee will be deducted from your refund and the original delivery costs will not be reimbursed.

• We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.

• When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be deducted £150 from any refund. It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.

• We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.

Orders placed online (distance selling)
Under the Consumer Contracts Regulations 2014, a customer is permitted to return an item if they simply change their mind. A customer has the right to cancel at any time from the time they place their online order & up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods.
 
For faulty goods
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described & receive a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived not as described, faulty or damaged, the retailer should refund the total cost to return the item.

For any order queries please contact our customer experience team here

Orders placed using Finance
Please refer to our dedicated Finance & FAQ’s page here