100 Day Returns
We’re confident that you and your Snug sofa will have a long and happy life together, but we offer you our 100 Day Trial just to make sure. This trial applies to UK Mainland ONLY and is subject to the conditions set out below.
Here's how our 100 day trial works
Your trial starts from the day of delivery (so you receive it on "Day 1"). We’re sure it’ll be love at first sight, so take this time to get well acquainted. What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.
If you do find you're having teething troubles, you're able to return your sofa within the 100 days provided that it's in near-perfect condition and resalable condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items.
*Day of your trial
1 to 30 inclusive
31 to 100 inclusive
1 to 100 inclusive
£150 (if you fail to return the Snug sofa using the original packaging)
Please note the following important conditions apply to the 100 day trial:
- We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.
- We do not accept returns on orders where the 100 day trial has already been used against a prior purchase for the same customer.
- When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be deducted £150 from any refund. It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.
- We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.
Orders placed online (distance selling)
Under the Consumer Contracts Regulations 2014, a customer is permitted to return an item if they simply change their mind. A customer has the right to cancel at any time from the time they place their online order & up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods.
For faulty goods
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described & receive a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived not as described, faulty or damaged, the retailer should refund the total cost to return the item.
For any order queries please contact our customer experience team here