• We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.
• We do not accept returns on orders where the 100 day trial has already been used against a prior purchase for the same customer.
• When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be deducted £150 from any refund. It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.
• We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.