100 Day Returns

We’re confident that you and your Snug sofa will have a long and happy life together, but we offer you our 100 Day Trial just to make sure. This trial applies to UK Mainland ONLY and is subject to the conditions set out below.

 

Deductions to your refund may apply, please see table below*.

 

Here’s how our 100 day trial works:

• Your trial starts from the day of delivery (so you receive it on "Day 1"). We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your sofa within the 100 days provided that it’s in near-perfect condition and resalable condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items.

 

*Day of your trial

Deductions

1 to 30 inclusive

Free

31 to 100 inclusive

£150

1 to 100 inclusive

£150 (if you fail to return the Snug sofa using the original packaging)

 

 

Please note the following important conditions apply to the 100 day trial:

  • We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.
  • We do not accept returns on orders where the 100 day trial has already been used against a prior purchase for the same customer.
  • When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be deducted £150 from any refund. It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.
  • We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.

Why people love the sofa in a box

Next Day Delivery

100 Day Trial

Designed To Fit Anywhere

X

chat icon
👋
Hey There!
How can we help?
Sales rep
Sales rep
Sales rep