Terms & Conditions



This website is operated by Snug Shack Ltd. Throughout the site (www.snugsofa.com) , the terms “we”, “us” and “our” refer to Snug. Snug offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.



By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.



We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.

We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.


We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.



We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.



Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any posting you make on our site. The views expressed by other users on our site do not represent our views or values. You are solely responsible for securing and backing up your content.



When you upload or post content to our site, you grant the following licenses:

A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and

A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes. We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.



Your submission of personal information through the store is governed by our Privacy Policy.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.
The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Snug Sofa, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless Snug Sofa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.



You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.



www.snugsofa.com is a site operated by Snug Shack Limited hosted on Shopify - trading as Snug ("We"). We are registered in England and Wales under company number 11397728 and have our registered office at 54 Sun Street, Waltham Abbey, Essex, United Kingdom, EN9 1EJ. Our main trading address is 88 Lockfield, Brimsdown, Enfield, EN3 7PX. These terms and conditions are governed by the laws of the United Kingdom. We are a limited company.



Snug offers fast and free delivery for UK mainland orders only. Deliveries are normally made Monday to Friday by our delivery partners.

For added convenience, we can offer Saturday deliveries at a cost of £40.

Depending on where you live, we have a number of NEXT DAY delivery slots, which can be arranged with our customer experience team, and also cost £40.

Please inform us when ordering about restricted or difficult access and parking restrictions.

We are able to deliver outside UK mainland areas for an extra charge. See below for costs:

Isle of Wight - £40
Highlands - £50
Isle of Man / Channel Islands - £60
Scottish Islands - £150
Northern Ireland / Republic of Ireland £150

Please Note: Due to current circumstances, some deliveries are behind schedule. For the safety of you and our team, some deliveries are left kerbside for you to bring indoors and assemble.



At Snug we pride ourselves on the quality of our products and customer service.

Snug is so confident in its ranges, that further to your basic statutory rights to cancel your order under the 'Distance Selling Regulations 2000', we offer an extended 100 day trial as detailed below, giving customers the certainty to purchase Snug products with complete peace of mind.

If for any reason you are not happy with your purchase or no longer want it, simply return it in its original condition within 30 days of purchase for a full refund.

After 30 days and up to 100 days after date of purchase Snug will as a gesture of goodwill accept return of unwanted products subject to the following conditions:

Any returned items must arrive back in saleable condition. Items that are ripped, torn, marked, soiled, worn or have other defects or damage however caused may not be returned.

Where any item has been previously returned for any reason, any subsequent orders will not be eligible for our 100 day trial.

Returns are not allowed when Snug suspects any dishonesty, misrepresentation or misconduct on your part.

The extended trial is applicable to UK Mainland ONLY.

All returns after 30 days will be subject to a £150 restocking fee

If the purchased product is to be returned, it should where possible, be repacked in its original packaging If the original packaging is not available, you can use appropriate alternative packaging. It is our customers responsibility to ensure that returned items are adequately protected and Snug expects that returned items to arrive back in saleable condition, before any monies are refunded.

Please send an email to orders@snugsofa.com with the subject line 'Order Number X: Return'. Please explain why you'd like to return your Snug item(s) in the email.



Snug offers an extended 15 year frame guarantee and a 1 year manufacturing fault guarantee exceeding industry standards and underlining the confidence we at Snug have, in our services and products.

Extended 15 year frame guarantee
We undertake to guarantee products used in a domestic setting for one year Parts and Labour plus a further 14 years Parts only from the date of purchase, against faults in the frame or workmanship.
During the initial 1 year period products will be repaired or have parts replaced at the discretion of the Company free of charge. During the additional 14 year period, parts only will be replaced provided that the common terms listed below have been adhered to.

Guarantee Terms
Prior arrangements must have been agreed directly with Snug that a product or parts should be returned by the customer with proof of purchase, before any repair can be carried out or any refund made.

The product must not have been misused or handled carelessly, nor been damaged, neglected or used in abnormal conditions.

The product must only have been used for normal domestic purposes and not for any commercial or contract use whatsoever. If a returned non-faulty product does not arrive to us in a resalable condition, we will not be able to offer you a full refund. We will make a deduction to reflect its condition and refund you any remaining balance.

The product must not have been modified or altered in any way with no repairs attempted other than by a member of Snug or a third party appointed by Snug.

The word “faults” referred to in this guarantee means imperfections that impair the utility of the product. The guarantee does not apply to normal wear and tear caused by regular use. Damage such as
scratches, marks or similar imperfections are not covered. Some fading of fabrics is normal over periods of time and is not covered by any guarantee

The guarantee does not cover damage, loss, or other conditions beyond Snug’s control such as damage resulting from unauthorised repair, infestation, negligence, misuse, improper handling or abuse, floods, fire, or any other events due to natural causes.

If a particular product or part is no longer available, Snug reserves the right to use an alternative product or part as a substitute for the product or part being repaired.
This guarantee cannot be reassigned.
Snug cannot be held responsible for shipping or transport costs to or from the U.K. mainland. Once the furniture or accessory has left the U.K. mainland, it is the customers’ responsibility to return any furniture or accessory for repair or refund.
This guarantee does not cover claims for consequential loss or damage.

These guarantees are offered as extra benefits and do not affect your statutory rights as a consumer. Any complaint will be investigated and if confirmed as a fault in materials or workmanship under the
terms of this guarantee, Snug at its’ sole discretion will repair or replace the product or part concerned. Snug’s decision on how to resolve any complaint will be final. Any product or defective part replaced shall become Snug’s property.

The information given above is all subject to our Terms & Conditions.

Should you have any questions or require assistance, please contact our customer services team who will be happy to help.



All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions. The offer code must be entered into the Discount Code field on the checkout page and applied for the discount to be deducted from the order. Discount codes cannot be combined and only one offer can be applied to any order. Customers are limited to one use of our promotional code per email address. Discount codes will not be extended and are not valid on out of stock items or new products or collections.



Refunds will be made to the originally charged account within fourteen (14) days of receipt of the returned goods.



Questions about the Terms of Service should be sent to us at hello@snugsofa.com. Thank you for visiting our site.




When you post and/or tag any social media content (including, without limitation, photos, text, graphics, video, comments or any other content) in relation to Snug on social media sites (such as Instagram or Facebook) (“Social Content”), we may request your permission to use this Social Content in connection with our business. Such use may be in conjunction with our website, electronic media and/or print materials.


By responding to the request with the hashtag #yesSnug you agree to the following:

You grant Snug, through Snug Shack Ltd, (hereinafter referred to as “Snug”) a non-exclusive, royalty free worldwide license to use any photos or moving content in relation to which you have responded #yesSnug, (hereinafter referred to as “Social Content”) for its marketing and/or in its advertising, including the online store, emails, social media - Snug channels and paid social media, store materials and other customer communications conducted by Snug, its affiliates or partners. Snug may use, reproduce, distribute, combine with other materials, alter and/or edit your Social Content in its sole discretion.


By replying #yesSnug, you hereby represent and warrant that (i) you own all rights (including copyright) in the Social Content uploaded or, if the Social Content is subject to third party rights, you have acquired and obtained all licenses, rights, consents and permissions to publish the Social Content, (ii) you are over the age of 18, (iii) Snug’s use of your Social Content will not violate the intellectual, proprietary or other rights of any third party or applicable law. You hereby release and discharge Snug from all claims and obligations to pay you for any use of Social Content and any liability relating to its use of your Social Content in accordance with these Social Media Terms.


By consenting to our request to use your Social Content, you grant Snug the right to publish your name, username, likeness, caption associated with that content in connection with the use of your content.


If you believe that any Social Content uploaded on our website (snugsofa.com) infringes on someone's intellectual property or legal rights, is offensive, inflammatory or inappropriate then you can report the photo by sending an email to hello@snugsofa.com.



#StyleYourSnug competition

This Competition is open to residents of the UK, excluding Northern Ireland, aged 18 or over at the date on which they enter the Competition, except for employees of snugsofa.com, its group companies, agents or anyone professionally connected with this Competition and any member of their respective immediate families. Entry is open to those who have placed an order through snugsofa.com's website and received an email offering them to enter the competition.


How to enter:

  • To enter the Competition, upload a photo on Instagram of the snugsofa.com product you purchased, using the hashtag #StyleYourSnug and tagging @snugsofa. Your profile must be set to public in order for us to view your photo.
  • Please feel free to participate in as many Style Your Snug's as you'd like but once you've won the top spot, you aren't eligible to win any further discounts or prizes.
  • Entry cut off date will be clearly indicated on the monthly Style Your Snug email + social. Any entries after this date and time will not be considered. If this isn't clear, it the entry date will default to 10am on the second to last day of the month.
  • The entrants agree that the photo uploaded to Instagram and tagged with the hashtag #StyleYourSnug can be used by snugsofa.com for promotional and other reasons, including on snugsofa.com's website and social media pages. Each entrant grants a licence to snugsofa.com to use the photo for such purposes. Snug will choose those uploaded photos to use and publish at its absolute discretion.

Winner: The winner will be announced via email and Instagram stories. The community will vote on each month's winner. The entry with the highest votes will be announced the winner on the stated date in the email + social.


Prizes: Each month, the cost of your Snug sofa can be won back.



  • In the event that snugsofa.com is unable to contact a winner within 1 working day of the relevant draw, snugsofa.com reserves the right to award the prize to an alternative winner selected in accordance with section 'Winner' of the terms in this competition.
  • The prize will be delivered via email and refunded to your bank account within 30 working days from a valid acceptance of the prize.
  • Once you've won the cost of your Snug back, you aren't eligible for money back on our referral programme as there is nothing more to return.
  • Snug reserves the right to cancel or retract a winning entry if we find any of the above has been violated or if the entrants conduct goes against the good nature of competition as intended.


Last Updated - 25th August, 2021.


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