Snug 5 year warranty
Our products may be naturally spill resistant, but life can throw a lot more than the odd cup of tea and muddy paws at your lovely new SNUG!
This is why we offer all our customers the Snug 5 Year Warranty with the help of Emmira Group. This ensures that accidental damage of Home Alone movie proportions won’t stop you from having the best seat in the house.
From rips and tears to grease and bleach stains, Snug 5 Year Warranty gives you access to all of the advice, technicians and replacement parts you may need to get your SNUG back on top form!
- 5 years peace of mind
- Original value replacements
- National network of professional technicians
- No excess charges
- One call for advice and service
How does the Snug 5-year warranty work?
Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.
What am I covered for?
This leaflet outlines what you are and are not covered for. Essentially this care plan provides cover for a comprehensive range of household accidents that result in damage or staining to your Snug. Following the delivery of your Snug you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are not covered.
How do I make a claim?
All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring. A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to effect a satisfactory repair or stain removal we will replace the damaged item at no cost to you.
taking care of your Snug
The Snug 5 Year Warranty is supported by a range of care products designed to ensure that you are able to maintain your SNUG in the best way possible. These care products are specially formulated and produced by Emmiera Group and are easy to use and effective.
how do I purchase Snug 5 year warranty?
Snug 5 Year Warranty will be offered to you when adding products to your basket on snugsofa.com. If purchasing in store or over the phone with one of our sales consultants, they will discuss details of how to care for your SNUG whilst you are choosing your items. This will include all you need to know about the Snug 5 Year Warranty. Having made your choice, simply ask your sales consultant to add Snug 5 Year Warrant to your order and that’s it!
how does pricing work?
At Snug, you only pay for the cover you need! Choose the products you want to protect and the price of Snug 5-year warranty will be adjusted automatically, right there in your basket. We’ve divided the cost of cover into 100 bands based on the value of the covered items, in increments of £100 from £1 to £10,000, so the pricing is fair and easy to understand. Read on...
Let's say your selected items total £1620 (retail price, before any cheeky discounts!) – that puts you in the £1600-1700 band, with Snug 5-year warranty priced at £169. A small price to pay for five years peace of mind, don’t you think?
If you just couldn’t resist a cushion upgrade, which meant your order then crossed into the £1701-1800 bracket, the price of the Snug 5-year warranty in your basket would also increase by £10, to make sure you have the right level of cover for those higher value items.
Dog allowed on the snuggler but not the sofa? There is no obligation to cover all of the items on your order, you can use the buttons in your basket to add or remove Snug 5-year warranty from each item, and this will be reflected in the price.
benefits of furniture protection
- 5 years peace of mind
- Original value replacements
- National network of professional technicians
- One call for advice and service
summary of cover provided
Stains
- Acids
- Cosmetics
- Shoe polish
- Ink
- Bleaches
- Caustics
- Corrosives
- Paints
- Superglue
- Coffee
- Ketchup
- Cola
- Human and animal bodily fluids
- Dyes & dye transfer from newspaper print or clothing, including denim
- All food stuff & drink
Accidental damage
- Rips
- Burns
- Scuffs
- Punctures
- Scratches
- Breakage, dents or chips
- Water, liquid or heat marks
- Pet damage
Summary of Emmiera warranties exclusions
- Commercial use
- Deliberate damage
- Abuse or neglect
- Removal of odours
- Wear and tear
- Natural characteristics of fabric
- Fading of fabric and materials
- Accumulated multiple stains
- Anything that happens gradually including dye transfer
About your care plan
Your Snug 5 Year Warranty begins on the date your furniture is delivered and subject to the terms and conditions will continue for 5 years. For details of your insurer, please see the Terms and Conditions on your Certificate of Insurance that will be provided to you following delivery, a copy of which can be obtained from your Sales Consultant. Emmiera Group Limited will administer your care plan, and is authorised and regulated by the Financial Conduct Authority (FCA Number 502001). This can be checked on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk
Your demands & needs of this care plan
By purchasing this Snug 5 Year Warranty, you confirm that you have reviewed the Insurance Product Information Document (IPID) and that it meets your Demands and Needs. You confirm you do not want to incur costs to restore your furniture in the event of an accidental stain or if it becomes accidentally damaged, that you do not wish to use your home insurance as you may incur an excess and a potential impact on premiums when renewed, and that you understand the Care Plan is not a general cleaning contract but a policy that provides cover for specific incidents.