general faqs

We’re confident that you and your Snug sofa will have a long and happy life together, but we offer you our 100 Day Trial just to make sure. This trial applies to UK Mainland ONLY and is subject to the conditions set out below.

Deductions to your refund may apply, please see table below*.

Here’s how our 100 day trial works:

• Your trial starts from the day of delivery (so you receive it on "Day 1"). We’re sure it’ll be love at first sight, so take this time to get well acquainted.

• What’s not to love? If you’re a match made in heaven, then no further action is needed. The sofa is yours for keeps.

• If you do find you’re having teething troubles, you’re able to return your sofa within the 100 days provided that it’s in near-perfect condition and resalable condition. Simply contact us with the subject line 'Order Number X: Return', explaining why you'd like to return your items. We will then arrange a date to pick up your returned items.

*Day of your trial: Deductions

1 to 30 inclusive: Free

31 to 100 inclusive: £150

1 to 100 inclusive: £150

(if you fail to return the Snug sofa using the original packaging)

Please note the following important conditions apply to the 100 day trial:

• We do not accept returns under this policy on damaged items (e.g. products that are ripped, torn, marked, soiled, worn or with other defects) where this damage was not caused by us.

• We do not accept returns on orders where the 100 day trial has already been used against a prior purchase for the same customer.

• When returning a product, please repack the order in its original boxes - join us in doing your part for the planet. You may use alternative packaging if the original packaging is not available, but you will be deducted £150 from any refund. It is your responsibility to ensure that the returned products are adequately protected and arrive back in a resalable condition before we issue any refund.

• We do not accept returns when we suspect any dishonesty, misrepresentation or misconduct on your part.

We aim to be the ‘uber’ of sofa delivery! That's why here at Snug we offer fast and free delivery for UK mainland orders.

Please note that some variations are available sooner than others due to high demand.

For an estimated delivery time, simply add your postcode on the cart to see available dates. Click here to read more about delivery dates and costs outside of the UK mainland.

Need your Snug tomorrow?

Our next day delivery service is available Tuesday through Saturday for £40, to the majority of mainland UK postcodes.

Simply call us on 0333 210 7684 before 1pm Monday through Friday, and our Customer Happiness team will check that we have a slot available, place your order, and book your super speedy delivery.

Yes, the soonest available date is pre-selected on the side cart, however, you also have the option to select a date that suits you best, up to 3 months in advance.

Need your Snug tomorrow?

Our next day delivery service is available Tuesday through Saturday for £40, to the majority of mainland UK postcodes.

Simply call us on 0333 210 7684 before 1pm Monday through Friday, and our Customer Happiness team will check that we have a slot available, place your order, and book your super speedy delivery.

We offer free UK Mainland delivery from Monday to Friday.

Our next day service and Saturday deliveries are available at a charge of £40. Please click here for more details on delivery costs to different locations.

Delivery options are available on Saturdays for a £40 fee.

Unfortunately, at this moment we’re not shipping outside of the UK, but it’s great that you’ve heard the word about the sofa and we hope to be shipping further afield soon! For all Snuggers from the Republic of Ireland, please contact us to discuss shipping options.

Your assigned courier will contact you via phone and/or email prior to delivery, for any delivery enquiries, you may contact your assigned courier directly. For any further delivery enquiries, you can contact our Customer Happiness team here.

All UK postcodes are grouped into zones in line with our logistics partners, this ensures we get your delivery to you by the soonest available date.

Once our logistics partner has processed your order, you will be notified of a delivery time by email and/or text.

Snug fabrics are woven using the highest quality, vegan polyester. Our two hard-wearing core fabrics are Snug Performance Velvet and Chenille Polyester. Snug Velvet is known for its sumptuous look and soft touch, featuring a short to medium pile with spill-resistant qualities. Chenille Polyester is a strong synthetic fibre with a soft touch and short pile, easy-care polyester chenille is manufactured to be durable and long lasting, great for four-legged friends and sticky fingers. Still not convinced? Then why not order your free samples here to test out the fabrics for yourself.

The Rebel & The Big Chill collections feature base cushions that are pocket sprung and wrapped in super thick foam for a little bounce when you sit. We consider this to be a 'medium level' of firmness. You can choose between 19"" hardwood legs in brown or black or 12"" brushed metal legs.

The Cloud Sundae & The Small Biggie collections have base cushions that are foam-filled for a 'sink into me' feeling and are self-plumping for none of the faff. Just give them a little fluff from time to time.

We've got a Snug to suit everyone!

However we understand that comfort is subjective, so we offer a 100-day trial and easy, hassle free returns process. If you aren't 100% happy, simply keep your packaging and we'll help you sort an exchange or refund. If you'd like to have a sit for yourself you can visit one of our 5 showrooms across the UK, including our 2 pop-up stores in Leeds & Westfield. Details can be found here.

As always, all of our Snug products are vegan-friendly and made of durable, spill resistant materials.

Yes, in The Rebel & The Big Chill collections! The chunky and flat arms from The Big Chill and the slender arms from The Rebel can be easily swapped. Equally, you can change the brown or black wooden legs with the metal legs whenever you want, giving the appearance of a brand new sofa.

Yes, but only on TheCloud Sundae & The Small Biggie styles. The brackets that connect the base and arms are hidden, this premium UK-made sofa works both with or without arms. It's also available to buy with or without arms. See more of the Cloud Sundae collection by clicking here, and the Small Biggie collection here.

Storage is only currently available in The Cloud Sundae & The Small Biggie collections.

The Rebel & The Big Chill sofas are configurable, this means that sofas connect together like Lego pieces with a slide & lock , these collections require a corner piece to expand into any U-shape or L-shape sofa.

The Cloud Sundae & The Small Biggie collections are fully modular, allowing you to extend your sofa lengthways or into an L-shaped or U-shaped sofa to suit your home.

All product dimensions and sizes can be found on the individual product pages (you need to scroll down a bit on the page and you will find them along with blueprints!)

The Rebel & The Big Chill collections feature a pocket sprung core on the seating cushions, surrounded by a Dacron wrapped foam (a high-quality polyester fibre that provides a soft and round look), with foam back cushions for low maintenance comfort.

The Cloud Sundae & The Small Biggie collections seat cushions feature a foam interior with a fibre jacket and the back cushions are manufactured using polyester fibre, for a squidgy yet supportive feel.

All Snug fabrics are spill-resistant! Our Snug velvets are polyester making them more durable than 'normal' velvets and naturally repellent to liquids and other spills. Our chenille fabric (blush coral, teal, grey) has an added spill resistant coating to give it the same benefits. Go on, give them a try by ordering free samples right to your door.

Caring for a sofa has never been easier. Snug sofas are super easy to clean! The composition of Snug fabrics does not allow liquids to seep into the fabric.

However to keep your Snug sofa looking as good as new, we recommend you treat each stain immediately, before it’s fully absorbed.

Here are a few handy tips & tricks:

1. Don’t rub the stain! Carefully soak up any spillages by gently blotting with a clean, dry and absorbent cloth.

2. Clean the stain using a damp cloth with a delicate circular movement, working from the outside towards the centre.

3. Don’t use household detergents or strong chemicals. Before using a specialist upholstery cleaning product, read its instructions and if appropriate, test in a hidden area to make sure it’s compatible.

4. If a spill is oil or grease based, we recommend using a specialist cleaning service.

For more information about caring for your Snug, check out our sofa care guide here.

Absolutely! Pets love Snug! Which is great because they're specifically made with messy paws in mind. Our vegan-friendly fabrics come in two options - Snug Velvet and Chenille. Both are excellent for fur babies because they are inherently spill resistant. Mucky paws from outside? Simply use a warm, damp cloth and delicately clean in a circular movement to lift the spot.

The soft rub of all Snug fabrics will most likely have your fur baby claiming their spot on the sofa before you can get to it.

Want to know more about how we make our sofas pet-friendly? Read more on our blog post.

Our covers aren't machine washable, however we use spill resistant fabrics on all of our sofas, making spills a breeze to clean. If a spill is oil or grease based, we do recommend using a specialist cleaning service to keep your Snug vibrant and looking as good as new.

The Rebel & The Big Chill collections feature base cushions that are pocket sprung and wrapped in super thick foam for a little bounce when you sit. We consider this to be a 'medium level' of firmness. You can choose between 19" hardwood legs in brown or black or 12" brushed metal legs.

The Cloud Sundae & The Small Biggie collections have base cushions that are foam-filled for a 'sink into me' feeling and are self-plumping for none of the faff. Just give them a little fluff from time to time.

We've got a Snug to suit everyone!

However we understand that comfort is subjective, so we offer a 100-day trail and easy, hassle free returns process. If you aren't 100% happy, simply keep your packaging and we'll help you sort an exchange or refund. If you'd like to have a sit for yourself you can visit one of our 5 showrooms across the UK, including 2 pop-up stores in Leeds & Westfield. Click here to find your nearest showroom.

As always, all of our Snug products are vegan-friendly and made of durable, spill-resistant materials.

Unlike some flat pack furniture, the Sofa-in-a-Box does not come with confusing instruction manuals, in fact, our sofas are assembled without tools and in minutes. Snug-fit sofa components simply link together, creating a sturdy frame. Collection specific assembly advice is available here.

Snug sofa beds have been designed with both comfort and ease in mind. Simply remove the back and base cushions, pull up on the labelled bar, while sliding the mattress towards you at the same time. Once your sofa bed is unfolded, place the base cushions on the back to cover the gap between the mattress and the sofa back. Layer with sheets and blankets and tuck yourself in.

Unfortunately we do not currently offer an assembly service, but this is something we hope to offer in future. The good news is that Snug sofas are designed to be assembled easily, without the use of tools. Click here to see how quickly you can assemble your Snug.

Snug sofas are delivered in boxes, each box is small enough to fit through tight spaces, such as narrow staircases, small doorways and into lofts. Click here for more details on box dimensions for each configuration.

Credit Card

We accept all major credit card providers (Visa, Mastercard, Maestro & American Express).

PayPal

We also accept PayPal.

Finance

Prefer to spread the cost? We also offer interest free payment plans with DivideBuy finance. Click here to find out more.

Simply select DivideBuy as your payment method (for all orders between £500 to £5,000) at checkout and you’ll be redirected to the DivideBuyy site to create an account in just a few simple steps. You’ll then be asked to pick your plan length (options between 6 to 12 monthly instalments), pay your first instalment and confirm your purchase. We take care of the rest, deducting your payments automatically from your chosen card each month. Easy as that!

Yes. A credit check is performed to assess your eligibility and affordability. DivideBuy also has a quick check service so you can assess your eligibility for DivideBuy credit that will not affect your credit file.

To manage your account and make payments, you can log in accounts.dividebuy.co.uk.

Our Customer Happiness team will always do our best to help you, but for any questions specifically related to DivideBuy interest free credit, please contact DivideBuy by visiting their website here. For a full list of DivideBuy FAQs please click here.